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AFTER-SALE SERVICE

Service Commitment

1. Ensure the overall quality and responsibility of the organization

Strictly implement the technical conditions specified in the contract and technical annex for the products provided to meet the requirements of users. Be fully responsible for the quality of supplied units (including main engine, auxiliary engine, purchased and outsourced parts).

2. Ensure the safe and reliable operation of the unit

The wind turbine unit provided is not only technically mature, reliable in operation, but also easy for users to operate and maintain.

3. Ensure thoughtful service throughout the process

Under the premise of quality assurance, there is a complete set of after-sales service system equipment installation department to provide users with high-quality services. Technical services such as product installation and commissioning can be carried out according to the contract. For the problems reflected by users, suggestions shall be put forward within 24 hours, and personnel shall be sent to the site for service within 48 hours. Insist on holding a user fan knowledge class once a year, when the company's authoritative technical personnel will teach the basic principles, use and maintenance of the fan.

4. Ensure the timely delivery of equipment

Strictly perform the terms of the contract and ensure delivery within the time limit specified in the contract.

5. Ensure comprehensive organizational implementation

Our company will carefully organize, implement measures and strictly control the fan units undertaken, and urge users to send personnel to supervise the production in the factory.

6. Guarantee technical service and training

Our company will send a certain number of skilled, responsible and competent technicians to the equipment installation site to engage in free technical service during the assembly, commissioning, trial operation and quality guarantee period of the supplied equipment. In the correct installation and maintenance, troubleshooting and operation and use, we will provide users with free technical help and support to ensure that the equipment can be put into use smoothly. During the assembly and commissioning of the equipment, our company is responsible for free training for users on the use and maintenance of the equipment.

7. After-sales service department

Telephone: 029-82589100

Shengtang Blower

Xi'an Shengtang Blower Co., Ltd.

Tel: +86-029-86033154

Fax: 029-86033153

Email: stglb01@163.com

Address: No.16, Jingwei No.10 Road, Jinghe Industrial Park, Xi'an Economic and Technological Development Zone